Refund Policy
Last updated: July 4, 2025
30-Day Money-Back Guarantee
We stand behind the quality of our draveltech solutions. If you're not completely satisfied with your purchase, you may request a full refund within 30 days of your initial purchase date.
Eligible Products and Services
Our refund policy applies to:
- Flux Harmonizer software licenses
- Phase Weaver platform subscriptions
- Signal Forge processing solutions
- Professional consulting services (if no deliverables have been provided)
- Training programs (if attended for less than 25% of the total duration)
Refund Process
To request a refund:
- Contact our support team at [email protected]
- Provide your order number and reason for the refund request
- Our team will review your request within 2 business days
- If approved, refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
Exceptions
The following are not eligible for refunds:
- Custom development work after project delivery
- Hardware products (subject to manufacturer warranty)
- Third-party software or services purchased through us
- Requests made after the 30-day period
- Services used in violation of our Terms of Service
Partial Refunds
In some cases, partial refunds may be offered based on usage or services consumed. This will be evaluated on a case-by-case basis.
Contact Information
For refund requests or questions about this policy:
Email: [email protected]
Phone: +1 (800) DRAVEL-TECH
Hours: Monday-Friday, 9 AM - 6 PM PST