Refund Policy

Last updated: July 4, 2025

30-Day Money-Back Guarantee

We stand behind the quality of our draveltech solutions. If you're not completely satisfied with your purchase, you may request a full refund within 30 days of your initial purchase date.

Eligible Products and Services

Our refund policy applies to:

  • Flux Harmonizer software licenses
  • Phase Weaver platform subscriptions
  • Signal Forge processing solutions
  • Professional consulting services (if no deliverables have been provided)
  • Training programs (if attended for less than 25% of the total duration)

Refund Process

To request a refund:

  1. Contact our support team at [email protected]
  2. Provide your order number and reason for the refund request
  3. Our team will review your request within 2 business days
  4. If approved, refunds will be processed within 5-7 business days
  5. Refunds will be issued to the original payment method

Exceptions

The following are not eligible for refunds:

  • Custom development work after project delivery
  • Hardware products (subject to manufacturer warranty)
  • Third-party software or services purchased through us
  • Requests made after the 30-day period
  • Services used in violation of our Terms of Service

Partial Refunds

In some cases, partial refunds may be offered based on usage or services consumed. This will be evaluated on a case-by-case basis.

Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Phone: +1 (800) DRAVEL-TECH
Hours: Monday-Friday, 9 AM - 6 PM PST